Make a complaint
Tell us what went wrong and we will investigate.
Tell us first
If you are unhappy with a quotation, a payment, a decision or the way you were treated, send a complaint from the complaints page or from your account. We will acknowledge it and give you a reference.
What happens next
A person reviews the complaint. We aim to send a final response within 40 business days. If you remain dissatisfied after that response, you may be able to refer the complaint to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29.